Privacy

What this site collects

Very little. This site loads no advertising tags, no embedded third-party content and no fonts from an external host. Every asset is served from this domain.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

What we collect when you call

Your name, service address, phone number and a description of the appliance fault. That information exists to schedule and complete the repair, to order the correct parts, and to honour the warranty afterwards.

What we do not do

We do not sell, rent or trade customer information. We do not share it with Thermador or any other manufacturer. Parts suppliers receive only what is needed to fulfil an order.

Retention

Service records are kept while a warranty is live and for a reasonable period after, so a repeat fault can be traced against previous work.

Contact

Questions about this policy go to Clayfield Appliance Service on (904) 478-8963.